Q1: How do I place an order?
A: Simply browse our website, add your favorite items to the cart, click Checkout, enter your delivery details, select Cash on Delivery or online payment, and confirm your order.
Q2: Can I track my order?
A: Yes! Once your order is dispatched, you will receive an SMS and email containing your Tracking ID and courier link.
Q3: What if I receive a broken or wrong product?
A: Don't worry at all. Contact us on WhatsApp+923202019853 within 7 days of receiving the parcel with photos of the damaged/wrong item, and we will dispatch a replacement for you immediately.
Q4: Can I cancel my order?
A: Yes, you can cancel your order as long as it has not been dispatched. Please contact our WhatsApp support right away to request cancellation. Once dispatched, orders cannot be canceled.
Q5: Can I open the parcel before paying the rider?
A: Courier companies in Pakistan do not allow parcels to be opened before full payment is collected by the delivery rider. However, if there is any issue inside the box, our 7-Day Exchange policy has you fully covered!
Q6: How long does refund processing take?
A: Once your returned item reaches our warehouse and passes quality check, your refund will be transferred via EasyPaisa, JazzCash, or Bank Account within 3 to 5 working days.